Order Process

Step 1: Get A Quote

 We will provide you with a quote based on the product(s) you choose, decoration methods, etc.  In order to build the quote, we will for the pertinent details such as garment colors, imprint colors, imprint locations, as all of these factors contribute to pricing. 

Step 2: Confirm Order & Submit Payment

After all of the details are sorted out and you are satisfied with your quote, you may move forward by confirming your order.  

A deposit of at least 50% is required.  New customers will be asked for payment in full up front.  Payment must be received before your project will move forward to the artwork stage.  

Purchase orders must be approved in advance by management.  

Step 3: Approve Your Proof

Once your deposit has been received and your order has been confirmed, our graphic design team will begin working on your proof.  You should expect to receive your proof within 2 business days.  

You must approve your artwork before your order can move to production.   It is the customer's responsibility to ensure the proof is correct in all areas.  Please be sure to double-check spelling, grammar, layout and design before approving artwork. 

Artwork approvals must have written approval from the customer.  Approval via email is acceptable.  Once you approve the artwork, no changes can be made.  

Step 4: Production

As soon as your artwork is approved, it is sent to the production team for fulfillment.  Once an order is in production, no changes will be accepted.   Our standard production time is 15 business days from order to completion.  Orders required in 9 - 6 business days will incur a rush charge of 10%.  Orders required in 5 business days or less will incur a rush charge of 20%.  Rush orders must be approved by the management team in advance.  Rush shipping for inventory may also apply, which will be quoted at the time you place your order.  

Step 5: Pick Up / Shipping

Your order is complete!   You may choose to pick up your order at our store, or you can have your items shipped directly to you.  All items must be inspected and counted before they leave our store.  Once the items have left our premises, they are considered accepted as is and fully accounted for.  Returns are not accepted on custom orders.  

Please note, shipping time is not included in production turn around time and incurs an additional fee.